Often your residents will need keep in contact with their family members via Skype or Facetime and, if they can’t move around easily, they will need WiFi in their room in order to do this.
If you can’t provide this it will often leave your residents feeling frustrated and this may lead potential new residents to look elsewhere when they enquire about your home – costing you lots of money in missed revenue.
With a Yo Telecom WiFi system your connection is guaranteed to reach even the furthest corner of your care home, so your residents can browse the web and Skype as much as they want. Plus your staff can use the latest in care technology without worrying about connection dropping (for example, using iPads to make care plans and for dementia friendly software).
4. See all Your Missed Calls and Call them Back
With the amount of calls you receive each day it can be hard to keep track of how many calls you are missing and these calls can be important enquiries or family members trying to speak to a resident.
If they can’t get through, or don’t get a call back, this can create a bad impression in their mind.
This is where the Call Logging feature of the Yo Telecom phone system really comes in handy. It will notify you as soon as you receive a missed call, like the call log on your mobile phone, so you can call back straight away and pleasantly surprise your callers!
5. Keep Callers Interested and on the Line When You’re Busy
There’s nothing worse than waiting on hold in silence.
Fill those awkward silences with marketing messages to give your callers a better understanding of the service you provide. This the perfect time to build trust and educate your callers, rather than leaving them wondering if they have been cut off.
You can also use this time to let your callers know about any open days or seasonal information that may be of importance – such as opening times, visiting hours etc.
Summary: Investing in great communications leads to greater success and happier residents.
If you would like to know more about anything discussed in this article, please call us on 02381 103195 or email ryan@yotelecom.co.uk to be put in contact with an expert telecoms consultant!